Privacy Policy
Fizeeo, LLC.
Last updated 10/02/2023
FIZEEO, LLC – PRIVACY POLICY
This Privacy Policy, hereinafter, (“Privacy Policy”) is written to explain information on how we collect, use and share, manage, your rights with our websites, collectively, (the “Services”) and related mobile applications. Please review our Terms of Service located here, (www.fizeeo.com/terms-of-service) which explains the terms that govern our Services.
If you have any questions or comments about our Privacy Policy, you can send us an email at support@fizeeo.com.
Information Fizeeo Collects
Fizeeo collects information about you, including information that directly or indirectly identifies you, if you or your other Fizeeo users choose to share it with Fizeeo. We receive information in a few different ways, including when you track, complete or upload activities using the Services. Fizeeo also collects information about how you use the Services. There are also several opportunities for you to share information about yourself, your friends, and your activities with Fizeeo.
Account, Profile, Activity, and Use Information
We collect basic account information such as your name, email address, date of birth, gender, weight, username and password that helps secure and provide you with access to our Services.
Profile, activity and use information is collected about you when you choose to upload a picture, video, post, or activity (including date, time, pace and perceived exertion), join a challenge, add your equipment usage, view others' activities, or otherwise use the Services.
We use your contact information so we can contact you when needed. For example, to respond to your support requests.
Content You Share
We may gather information from the photos, videos, posts, comments, ratings, reviews, and other content you share on the Services.
Health Information
Fizeeo may collect or infer health information. Certain health information may be inferred from sources such as heart rate or other measurements, including power, cadence, and weight or other indicators. Before you can upload health information to Fizeeo, you must give your explicit consent to the processing of that health information by Fizeeo. You can withdraw your consent to Fizeeo processing your health information at any time.
Payment Information
When you make a payment on Fizeeo, you may provide payment information such as your payment card or other payment details. We use Payment Card Industry (PCI) compliant third-party payment services and we do not store your credit card information.
Technical Information and Log Files
We collect information from your browser, computer, or mobile device, which provides us with technical information when you access or use the Services. This technical information includes device and network information, cookies, log files and analytics information. Learn more about how we use cookies and manage your preferences by visiting our Cookie Policy.
The Services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, including but not limited to tracking user movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses may be linked to session IDs, user IDs and device identifiers.
Other Information
We may collect information directly from you or through our service providers, such as when we collect your feedback through surveys.
How Fizeeo Uses Information
We use the information we collect and receive to provide the Services, including but not limited to the following:
- Record your activities and analyze your performance
- Interact with other users
- Manage your training experience
- Improve our services
- Communicate with you
- To assist you with a support request
- To process and deliver your subscription
We further use your information we collect to receive and protect users, enforce our Terms of Services and promote the safety and health of all of our users. For example, we may find and remove content that violates our terms, as well as suspend or terminate accounts that violate our terms. Fizeeo reserves the right to review accounts and user actions on the Services to ensure compliance with our terms.
We also use the information we collect to receive to conduct research, and to analyze, develop, troubleshoot, and improve the Services. To do this, Fizeeo, may use third-party analytics providers to gain insights into how our users are engaging our Services, using aggregated data, and to help us improve our Services.
How Information is Shared
We do not sell your personal information for monetary value. We may share personal information in accordance with your preferences, as needed to run our business and provide the Services, and where required for legal purposes, as set forth below. In addition, we may sell or share aggregated data about our users, as described in more detail in the “Aggregate Information” section below.
Service Providers
We may share your information with third parties who provide services to Fizeeo such as supporting, improving, promoting and securing the Services, processing payments, or fulfilling orders. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf, to promote Fizeeo or display information that may be relevant to your interests on the Services or other websites or services.
Aggregate Information
Fizeeo may deidentify and aggregate the information you and others make available in connection with the Services and post it publicly or share it with third parties. Examples include information about equipment, usage, demographics, performance, and services completion. Fizeeo may use, sell, license, and share this aggregated information with third parties for research, business or other purposes such as to help our partners understand more about users, including the people who use their products and services.
Third Party Business via API or Other Integrations
We may enable you to share your information and content with third party apps, plugins, or websites that integrate with the Services, as well as with third parties who work with Fizeeo to offer an integrated feature, such as a sponsor, media streaming, or tracking device. You can choose to share your profile data and activity data (including private activities) with these third parties. Information collected by these third parties is subject to their terms and policies and may not provide you with the same privacy controls that are available on Fizeeo. Fizeeo is not responsible for the terms or policies of third parties.
Legal Requirements
We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to: (1) prevent any person from death or serious bodily injury; (2) to address issues of national security or other issues of public importance; (3) to prevent or detect violations of our Terms of Service (URL: ________) or fraud or abuse of Fizeeo or its users (4) or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.
User Settings
Fizeeo allows users the ability to manage their privacy. Privacy controls are located within the account user’s account.
Communication Preferences
You can choose to stop receiving communication with Fizeeo, including email notifications by indicating or modifying your communication preference within your user account. Any administrative or service-related emails (including confirming a purchase, notify you of pricing changes, or provide a significant update to our Services) may not be available to opt-out of as they are necessary to provide Services. Any user of Fizeeo’s Services are required to provide a valid email address and keeping it updated to ensure you are getting this email notifications.
Children's Privacy
Our services are not intended for, nor directed to, children under 13 years of age. We use technical measures to prevent children under 13 years of age from creating an account and therefore do not knowingly collect personal information from anybody under 13 years of age. If you are under 13 years of age, do not use the Services.
Moreover, we strive to provide additional privacy and safety protections for individuals under 18 years of age. We also may limit how we collect or process the personal information of individuals under 18 years of age.
How We Protect Information
Fizeeo implements technical, physical, and organizational measures and controls to safeguard and protect the transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity.
Please be aware that despite our efforts, we cannot guarantee absolute security of your account or information. In addition, you can take steps to protect your account and information such as creating a unique password for Fizeeo that is not easily guessed and that you don't use anywhere else, not sharing your password with others, and promptly reporting suspicious activity or unauthorized account access.
Retention of Information
We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until your account is deleted or becomes inactive. In making these determinations, we consider the amount, nature, and sensitivity of the personal information, the purposes for which the information is processed, whether we can achieve those purposes through other means, and applicable legal requirements.
In addition, you can delete some items of information (e.g., profile information) and you can remove individual activities from view on the Services without deleting your account. For example, if you withdraw your consent to Fizeeo processing your health-related information, Fizeeo will thereafter delete all health-related information from activities you upload. Following your deletion of your account, it may take up to several days to fully delete your personal information and system logs from our systems. Additionally, we may retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.
Information connected to you that is no longer necessary and relevant to provide our Services to you may be de-identified or aggregated with other non-personal data to provide insights that are commercially valuable to Fizeeo, such as statistics of the use of the Services.
Privacy Policy Updates
Fizeeo reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If Fizeeo makes changes to this Privacy Policy, the updated Privacy Policy will be posted in a timely manner. If we make changes, we deem to be material, we will provide a prominent notice. If you object to any changes to this Privacy Policy, you should stop using the Services and delete your account with Fizeeo.
Last Updated: October 2, 2023
This Privacy Policy, hereinafter, (“Privacy Policy”) is written to explain information on how we collect, use and share, manage, your rights with our websites, collectively, (the “Services”) and related mobile applications. Please review our Terms of Service located here, (www.fizeeo.com/terms-of-service) which explains the terms that govern our Services.
If you have any questions or comments about our Privacy Policy, you can send us an email at support@fizeeo.com.
Information Fizeeo Collects
Fizeeo collects information about you, including information that directly or indirectly identifies you, if you or your other Fizeeo users choose to share it with Fizeeo. We receive information in a few different ways, including when you track, complete or upload activities using the Services. Fizeeo also collects information about how you use the Services. There are also several opportunities for you to share information about yourself, your friends, and your activities with Fizeeo.
Account, Profile, Activity, and Use Information
We collect basic account information such as your name, email address, date of birth, gender, weight, username and password that helps secure and provide you with access to our Services.
Profile, activity and use information is collected about you when you choose to upload a picture, video, post, or activity (including date, time, pace and perceived exertion), join a challenge, add your equipment usage, view others' activities, or otherwise use the Services.
We use your contact information so we can contact you when needed. For example, to respond to your support requests.
Content You Share
We may gather information from the photos, videos, posts, comments, ratings, reviews, and other content you share on the Services.
Health Information
Fizeeo may collect or infer health information. Certain health information may be inferred from sources such as heart rate or other measurements, including power, cadence, and weight or other indicators. Before you can upload health information to Fizeeo, you must give your explicit consent to the processing of that health information by Fizeeo. You can withdraw your consent to Fizeeo processing your health information at any time.
Payment Information
When you make a payment on Fizeeo, you may provide payment information such as your payment card or other payment details. We use Payment Card Industry (PCI) compliant third-party payment services and we do not store your credit card information.
Technical Information and Log Files
We collect information from your browser, computer, or mobile device, which provides us with technical information when you access or use the Services. This technical information includes device and network information, cookies, log files and analytics information. Learn more about how we use cookies and manage your preferences by visiting our Cookie Policy.
The Services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, including but not limited to tracking user movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses may be linked to session IDs, user IDs and device identifiers.
Other Information
We may collect information directly from you or through our service providers, such as when we collect your feedback through surveys.
How Fizeeo Uses Information
We use the information we collect and receive to provide the Services, including but not limited to the following:
- Record your activities and analyze your performance
- Interact with other users
- Manage your training experience
- Improve our services
- Communicate with you
- To assist you with a support request
- To process and deliver your subscription
We further use your information we collect to receive and protect users, enforce our Terms of Services and promote the safety and health of all of our users. For example, we may find and remove content that violates our terms, as well as suspend or terminate accounts that violate our terms. Fizeeo reserves the right to review accounts and user actions on the Services to ensure compliance with our terms.
We also use the information we collect to receive to conduct research, and to analyze, develop, troubleshoot, and improve the Services. To do this, Fizeeo, may use third-party analytics providers to gain insights into how our users are engaging our Services, using aggregated data, and to help us improve our Services.
How Information is Shared
We do not sell your personal information for monetary value. We may share personal information in accordance with your preferences, as needed to run our business and provide the Services, and where required for legal purposes, as set forth below. In addition, we may sell or share aggregated data about our users, as described in more detail in the “Aggregate Information” section below.
Service Providers
We may share your information with third parties who provide services to Fizeeo such as supporting, improving, promoting and securing the Services, processing payments, or fulfilling orders. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf, to promote Fizeeo or display information that may be relevant to your interests on the Services or other websites or services.
Aggregate Information
Fizeeo may deidentify and aggregate the information you and others make available in connection with the Services and post it publicly or share it with third parties. Examples include information about equipment, usage, demographics, performance, and services completion. Fizeeo may use, sell, license, and share this aggregated information with third parties for research, business or other purposes such as to help our partners understand more about users, including the people who use their products and services.
Third Party Business via API or Other Integrations
We may enable you to share your information and content with third party apps, plugins, or websites that integrate with the Services, as well as with third parties who work with Fizeeo to offer an integrated feature, such as a sponsor, media streaming, or tracking device. You can choose to share your profile data and activity data (including private activities) with these third parties. Information collected by these third parties is subject to their terms and policies and may not provide you with the same privacy controls that are available on Fizeeo. Fizeeo is not responsible for the terms or policies of third parties.
Legal Requirements
We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to: (1) prevent any person from death or serious bodily injury; (2) to address issues of national security or other issues of public importance; (3) to prevent or detect violations of our Terms of Service (URL: ________) or fraud or abuse of Fizeeo or its users (4) or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.
User Settings
Fizeeo allows users the ability to manage their privacy. Privacy controls are located within the account user’s account.
Communication Preferences
You can choose to stop receiving communication with Fizeeo, including email notifications by indicating or modifying your communication preference within your user account. Any administrative or service-related emails (including confirming a purchase, notify you of pricing changes, or provide a significant update to our Services) may not be available to opt-out of as they are necessary to provide Services. Any user of Fizeeo’s Services are required to provide a valid email address and keeping it updated to ensure you are getting this email notifications.
Children's Privacy
Our services are not intended for, nor directed to, children under 13 years of age. We use technical measures to prevent children under 13 years of age from creating an account and therefore do not knowingly collect personal information from anybody under 13 years of age. If you are under 13 years of age, do not use the Services.
Moreover, we strive to provide additional privacy and safety protections for individuals under 18 years of age. We also may limit how we collect or process the personal information of individuals under 18 years of age.
How We Protect Information
Fizeeo implements technical, physical, and organizational measures and controls to safeguard and protect the transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity.
Please be aware that despite our efforts, we cannot guarantee absolute security of your account or information. In addition, you can take steps to protect your account and information such as creating a unique password for Fizeeo that is not easily guessed and that you don't use anywhere else, not sharing your password with others, and promptly reporting suspicious activity or unauthorized account access.
Retention of Information
We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until your account is deleted or becomes inactive. In making these determinations, we consider the amount, nature, and sensitivity of the personal information, the purposes for which the information is processed, whether we can achieve those purposes through other means, and applicable legal requirements.
In addition, you can delete some items of information (e.g., profile information) and you can remove individual activities from view on the Services without deleting your account. For example, if you withdraw your consent to Fizeeo processing your health-related information, Fizeeo will thereafter delete all health-related information from activities you upload. Following your deletion of your account, it may take up to several days to fully delete your personal information and system logs from our systems. Additionally, we may retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.
Information connected to you that is no longer necessary and relevant to provide our Services to you may be de-identified or aggregated with other non-personal data to provide insights that are commercially valuable to Fizeeo, such as statistics of the use of the Services.
Privacy Policy Updates
Fizeeo reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If Fizeeo makes changes to this Privacy Policy, the updated Privacy Policy will be posted in a timely manner. If we make changes, we deem to be material, we will provide a prominent notice. If you object to any changes to this Privacy Policy, you should stop using the Services and delete your account with Fizeeo.
Last Updated: October 2, 2023
